Striving for the outstanding levels of  Customer Service has been our mission from day 1.  Our staff are fully TQM and Customer Care trained to deal with your complete order, from point-of-sale through to installation.. 

Our customers acknowledge this, and often send messages of appreciation to common DVD Internet areas.  Below are just some of the comments and contact e-mails we receive every day at Code-Free DVD.

This mail is just to thank Mark and others who went out of their way to
help with my purchase of a 350 dvd player. The player itself is excellent
and Justin was extremley helpful despite considerable problems with his
projector.

Just to say thanks again and that I appreciate the effort involved in what
was essentially a small sale.

Stuart Russell, UK Stuart.Russell@soc.soton.ac.uk

Da: tiger <tiger@planet.it>
sales@codefreedvd.com
Oggetto: You are just GREAT!
Data: giovedì 14 maggio 1998 12.35

Dear Sirs,
I must confess I was in total awe when I received the Panasonic A350EB DVD
player I ordered less than two days ago, this very morning!!!!!!!!!! This
is what I call high quality service and customer satisfaction!!!!

Then, I was in total, frenzy astonishment when I actualy found out that
your "modified" player DOES ACTUALLY reads ALL the import DVD Discs I got
from #1 region (Various film makers like WB, Polygram, Columbia, Miramar,
etc.) plus alla my #2 discs.

You are just GREAT!!!! Do please feel free to quote me in your future
advertsisements!

Thank you very much for your kind help, expertise and promptly
support!!!!!

Very Best Regards
Gualtieri Alessandro
Milano
Italy
tiger@planet.it

I got 2 Panasonic A350's from CODEFREE DVD last week and
although they are quite expensive, their service is excellent.

One of the players I got from them was faulty but they picked
it up and shipped out a new one the next day.

Stephen Millman, UK Steve@bijou.demon.co.uk