Order online The fastest method of purchasing, Secure and Safe, our Secure Server allows us to process orders round the clock. All Secure Orders are confirmed by e-mail before being charged and goods are despatched immediately from our UK warehouse upon receipt of confirmation. * If encounter a problem using our secure server see our Secure Server FAQ

Q How can I purchase products from CodeFreeDVD?

We accept Visa, MasterCard and Switch. American Express card holders should call ourselves for alternative payment arrangements.

Product Shipping
Orders placed before 12.00 P.M GMT can be shipped for arrival within 24 hours by UPS.

Product Availability
Our products are always in stock. Unlike some other Internet vendors, Code-Free DVD carries physical stock and advertises nothing it does not have ready to ship.

Q What if I want to Cancel my order?

You may cancel an order if the goods have not been shipped out already. Please call email here to cancel your order.  This excludes specially ordered items. If we have already charged your credit card, you will be liable for 4.8% credit card transaction fee.

Q What are your Returns Procedures?

Should the goods be faulty on receipt, please email here All goods shipped outside of UK carry a no-fuss 90 day warranty. Once we have established that no damage has been caused by a 3rd party, we re-ship you a brand new replacement in no more than 24 hours upon receipt of the defective unit.

Q What if I don't like the product and want a refund?

All returns of non-faulty goods are subject to a 20% re stocking fee within 7 days of purchase and 4.8% credit card transaction fee. The customer is held responsible for any shipping charges, admin and credit card transaction fees. A Product Return Form must be requested before you can ship goods back to ourselves and the goods must be boxed in the original box with all cables, manuals, packaging and unfilled warranty cards before a return can be credited. Refunds will be given at the discretion of the Company Management.

Note that all our products exclude shipping and VAT @ 17.5%.

Anything still unclear? email here for a prompt answer to your questions.